Refund & Return Policy

At Galanta Interiors, our commitment to quality and customer satisfaction is crucial. We understand that sometimes, purchases may not meet your expectations. Therefore, we have a Refund and Return Policy that is fair, transparent, and easy to navigate. Here’s everything you need to know about returning a product or requesting a refund.

Returns

Eligibility: You are eligible to return an item if you’re not completely satisfied with your purchase, provided that it is returned within 28 days of delivery to your nominated address.

Condition: Items must be returned in their original condition, unused, with all the original packaging, garment tags, and any other accompanying materials. Items should not be damaged or altered in any way. If the item you received from us will not be returned in the same condition as was dispatched from us, the return policy doesn’t apply.

Exclusions: Customised items, including Blinds, Curtains, Curtain Tracks, and Make to Order items, are not eligible for returns unless they are faulty. This is due to the bespoke nature of these products.

How to Return

Contact Us: Before sending any items back, please contact us at info@galantainteriors.com to initiate the return process. We will guide you through the steps and provide any necessary information.

Packaging: Use the original packaging where possible to protect the item during transit.

Shipping: You will be responsible for the return shipping costs unless the item is faulty or not as described. Please consider using a trackable shipping service for added security.

Refunds

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@galantainteriors.com.

Exchanges

Upon placing your order, you will receive an email acknowledgment with the details of your purchase. We process orders promptly, aiming to dispatch in-stock items without delay. For custom orders, such as blinds, curtains, and made-to-order items, a 50% deposit is required to begin processing, with the balance due before dispatch.

Contact Us

Have questions regarding our Refund and Return Policy? Or need assistance with a return or refund? Please don’t hesitate to contact us at info@galantainteriors.com. Our goal is to ensure that your experience with Galanta Interiors is nothing short of excellent.

At Galanta Interiors, we strive to ensure the satisfaction of all our customers. We kindly ask you to review this policy before making a purchase to ensure a clear understanding of our processes. Thank you for choosing Galanta Interiors, where quality and customer satisfaction are our top priorities.

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